We're here to help with any question about your order, your downloaded files, or our crochet patterns. Reach out — we respond within 2 business days.
Once your payment is confirmed, a download link is sent automatically to your email address. You can also access your files from the order history in your account. Please check your spam folder if you don't see the email within a few minutes.
Download links expire after a set period or number of attempts for security reasons. Simply contact us using the form below with your order number and we'll send you a fresh download link right away.
All digital sales are final once the file has been downloaded. However, if your file is corrupted, unreadable, or you were charged incorrectly, we'll resolve it for you. Please contact us within 7 days of your purchase.
All patterns are delivered as PDF files, compatible with any device — phone, tablet, or computer. You can open them with any free PDF reader such as Adobe Acrobat, Preview, or Google Drive. Some bundles may also include JPEG preview images.
Yes! You are welcome to sell finished handmade items made from our patterns on a small scale, provided you credit Hooksy Creations as the pattern designer. You may not resell, share, or redistribute the digital pattern files themselves.
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