Returns & Refunds

Hooksy Creations sells exclusively digital downloadable products — crochet patterns and design files in PDF format. Since no physical item is shipped, there is nothing to return.

We encourage you to read all product descriptions, preview images, and difficulty ratings carefully before completing your purchase to ensure the product is right for you.

Due to the instant and irreversible nature of digital file delivery, all sales are final once a file has been downloaded or a download link has been accessed.

We ask that you please make sure your purchase is right for you before completing checkout. If you have any questions about a product prior to buying, contact us at contact@hooksycreations.shop — we're happy to help.

We stand behind the quality of our products. We will issue a refund or provide a replacement file in the following situations:

• Corrupted or unreadable file: The downloaded file cannot be opened or is damaged.
• Wrong file delivered: You received a different product than what was shown on the product page.
• File not received: Payment was charged but you never received access to your download.
• Duplicate charge: You were charged more than once for the same order due to a technical error.

We do not offer refunds for reasons such as: change of mind, lack of skill or experience with the pattern, incompatible software, or purchasing the wrong product by mistake.

If you believe your situation qualifies under our exceptions above, please follow these steps:

We strongly encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly and amicably through our support process.

Fraudulent or unjustified chargebacks may result in permanent suspension of access to our store and digital files.

Have a question about your order or need assistance? We're here for you.