Privacy Policy – Hooksy Creations
Legal

Privacy Policy

How Hooksy Creations collects, uses, and protects your personal information when you visit our store.

01

Information We Collect

When you visit our website or place an order, we may collect the following types of information:

  • Personal Identification: Name, email address, phone number, billing and shipping address.
  • Payment Information: Credit/debit card details or payment method data (processed securely via our payment provider — we do not store full card numbers).
  • Order Information: Products purchased, order history, and transaction details.
  • Technical Data: IP address, browser type, device type, pages visited, and time spent on our site.
  • Communications: Messages you send us via email or our contact form.
02

How We Use Your Information

We use the information we collect for the following purposes:

  • Process and fulfill your orders, including shipping and delivery.
  • Send order confirmations, updates, and customer support responses.
  • Improve our website, products, and overall shopping experience.
  • Send promotional emails or newsletters (only if you have opted in).
  • Prevent fraud and maintain the security of our platform.
  • Comply with applicable legal obligations.
03

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

  • Service Providers: Trusted partners who help us operate our website (e.g., payment processors, shipping carriers, email platforms) under strict confidentiality agreements.
  • Legal Requirements: When required by law, court order, or government authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
04

Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our site.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our store.

  • Essential Cookies: Required for the website to function (e.g., shopping cart, login session).
  • Analytics Cookies: Help us understand site traffic and improve performance.
  • Marketing Cookies: Used to deliver relevant advertisements (only when applicable).
05

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing emails at any time using the link in our emails.
  • Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details in the Contact section below.

06

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, secure payment processing, and restricted access to personal data within our team.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

07

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

08

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

09

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

10

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Get in touch

Hooksy Creations
H24Q+3P, Triangle 1 Picnic Area
Fremont, CA 94538, United States